GENERAL TERMS AND CONDITIONS WEBSHOP GWENNY EECKELS
Company data
GEKCO BV / Gwendoline Eeckels/ Biesdelle 58 / 3980 Tessenderlo / Belgium
RPRHasselt
Mail : hello@gwennyeeckels.com / Mobile : +32 (0)477 600 160
Article 1: General Provisions
The e-commerce website of Gwenny Eeckels, a BV with registered office at Biesdelle 58, 3980 Tessenderlo , VAT BE 0864 176 265, RPR Hasselt, (hereinafter ‘Gwenny Eeckels‘) offers its customers the opportunity to purchase the products from its webshop online.
These Terms and Conditions (“Terms and Conditions”) apply to any order placed by a visitor to this e-commerce website (“Customer”). When placing an order through Gwenny Eeckels ‘ online store, the Customer must expressly accept these Terms and Conditions, thereby agreeing to the applicability of these Terms and Conditions to the exclusion of all other terms and conditions. Additional conditions of the Customer are excluded, except when previously, in writing and expressly accepted by Gwenny Eeckels.
Article 2: Price
All prices stated are expressed in EURO, always including VAT and any other taxes or duties that the Customer is obliged to pay. If delivery, reservation or administrative fees are charged, this will be stated separately.
The statement of price refers only to the items as it is described verbatim. The accompanying photographs are for decorative purposes and may contain elements not included in the price.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website are compiled with the utmost care, it is still possible that the information offered is incomplete, contains material errors, or is not up-to-date. Obvious mistakes or errors in the offer are binding. Gwenny Eeckels not. Gwenny Eeckels is, as far as the accuracy and completeness of the information offered is concerned, only bound by an obligation of means. Gwenny Eeckels is in no case liable in case of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about, for example, sizes, color, availability, delivery time, or delivery method, we request that the Customer contact us in advance via email at hello@gwennyeeckels.com.
The offer is always valid while supplies last and may be modified or withdrawn by Gwenny Eeckels at any time. Gwenny Eeckels cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
Article 4: Online Purchases
- Step 1 – Choose your product
- Step 2 – Review the details
- Step 3 – Add to cart
- Step 4 – Go to cart and check your order
- Step 5 – Proceed to checkout
- Step 6 – Enter your shipping and billing information.
- Step 7 – Choose your payment method
- Step 8 – Place your order
- Step 9 – Receive your order
The Customer has the choice between the following payment methods
● via Stripe – bank cards (Bankcontact, iDeal), credit cards (Visa and mastercard), Pay Pal
● via SumUp
● via bank transfer to account number BE15 7330 4629 8830
Gwenny Eeckels is entitled to refuse an order pursuant to a serious default by the Customer with respect to orders involving the Customer.
Article 5: Delivery and execution of the agreement
When you place an order through our website, you will immediately receive a confirmation email with a summary of the products ordered. We will process your order as soon as possible. Once payment is received, we will begin preparations for shipping your fine art print(s). If it is a limited edition, you will also receive a certificate of authenticity.
After placing your order, you will receive a confirmation email with all relevant details. We will ensure that your fine art print is carefully produced and packaged. This may take a few days, depending on the complexity and type of print you ordered. Once your order is ready to ship, you will receive an email with a tracking number so you can track the progress of your delivery. Your print will be securely packaged to ensure it arrives to you undamaged.
Delivery Time
Delivery time varies depending on the product, your location and product availability. Below are estimated delivery times:
Products in stock
- Within Belgium: 20 working days.
- Netherlands, France, Germany: 30 working days.
Customized products
- Within Belgium: 20 working days.
- Netherlands, France, Germany: 30 working days.
Please note that these delivery times are indicative and delays may occur due to circumstances beyond our control, such as customs inspections or carrier delays.
Delivery cost
The delivery cost is calculated based on your location and the size of the fine art print. The cost is automatically calculated and displayed during the checkout process. Below is an indication of the delivery costs:
All orders on our website are shipped safely and quickly with our reliable partners DPD or UPS. Once your order is processed and shipped, you will receive a tracking number that allows you to follow your package until it is delivered to you. Our partnership with DPD and UPS ensures that your fine art print arrives to you in perfect condition no matter where you are.
Any visible damage and/or qualitative deficiency of an item or other shortcoming in delivery must be reported by the Customer to Gwenny Eeckels without delay.
Risk for loss or damage passes to the Customer as soon as he (or a third party designated by him, who is not the carrier) has taken physical possession of the goods. However, risk already passes to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice had not been offered by the Gwenny Eeckels.
Article 6: Retention of title
The delivered items remain the exclusive property of Gwenny Eeckels.
The Customer undertakes to draw the attention of third parties to Gwenny Eeckels ‘ retention of title if necessary, e.g. to any person who would come to seize items that have not yet been paid for in full.
Article 7: Right of withdrawal
The Customer cannot exercise the right of withdrawal for:
In Belgium, as in the rest of the European Union, there is a right of withdrawal for consumers for online purchases. This right is established in the Code of Economic Law (Book VI – Market Practices and Consumer Protection). According to Article VI.53 of the Code of Economic Law, there are certain exceptions to this right of withdrawal. One of these exceptions concerns at custom made or personalized products. The law states that the right of withdrawal does not apply to contracts for the supply of goods made to the consumer’s specifications or clearly intended for a specific person. This means that if a product is specially made or personalized for the customer, the consumer cannot invoke the right of withdrawal to cancel the purchase or return the product.
Service agreements after the full performance of the service.
Article 8: Warranty
Pursuant to article 1649quater of the old Civil Code, the consumer has legal rights. This legal warranty is two years and applies from the date of delivery to the first owner. Any commercial warranty does not affect these rights.
To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer’s home, the Customer should contact Gwenny Eeckels at hello@gwennyeeckels.com and return the item to Gwenny Eeckels.
If a defect is detected, the Customer must inform Gwenny Eeckels as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after its detection. Thereafter, any right to repair or replacement shall lapse.
The warranty (commercial and/or legal) never applies to defects caused by accidents, neglect, falls, use of the item contrary to purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or alterations to the item, heavy-handed use, poor maintenance, or any other abnormal or incorrect use.
Article 9: Customer service
The customer service of Gwenny Eeckels can be reached at the phone number +32 477 60 01 60, by e-mail at hello@gwennyeeckels.com or by mail at the following address Biesdelle 58, 3980 Tessenderlo. Any complaints can be directed to it.
Article 10: Penalties for non-payment.
Unless expressly agreed otherwise in writing, the invoice is payable in cash. In the event of non-payment of all or part of the price, the provisions of Book XIX of the Economic Code shall apply, and the seller shall send the customer a free reminder to pay the amount due within 14 calendar days. If the customer does not pay within this period, the outstanding amount shall be increased by an annual interest calculated at the reference interest rate increased by eight percentage points referred to in Article 5, second paragraph, of the Law of August 2, 2002 on combating late payment in commercial transactions calculated from the calendar day following the day on which the free reminder was sent to the customer, as well as by a lump-sum compensation of:
a) 20 Euros if the balance due is less than or equal to 150 Euros;
b) 30 Euros plus 10% of the amount due on the bracket between 150.01 and 500 Euros if the balance due is between 150.01 and 500 Euros;
c) 65 Euros plus 5% of the amount due on the bracket above 500 Euros with a maximum of 2000 Euros if the balance due is above 500 Euros.
Without prejudice to the foregoing, Gwenny Eeckels reserves the right to take back items that have not been paid for (in full).
Article 11: Privacy
Controller, GEKCO BV, respects the General Data Protection Regulation and the Belgian Privacy Act of July 30, 2018.
The personal data provided by you will only be used for the following purposes: [specifying the purposes for which the data are processed, such as e.g. the performance of the concluded agreement, processing the order, sending newsletters, advertising and/or marketing purposes]. The legal grounds are: [legal grounds on the basis of which you process the data, i.e. performance of the contract, consent, fulfillment of legal and regulatory obligations and/or legitimate interest the company].
You have a legal right to access and possibly correct, supplement or delete your personal data. You may also ask to restrict the processing of your personal data in a number of cases listed in the AVG. You may also oppose the processing of your personal data if you have serious and legitimate reasons for doing so that override our need to process your data. Via a written, dated and signed request to GEKCO BV, Biesdelle 58, 3980 Tessenderlo, hello@gwennyeeckels.com, you may request your personal data in digital and readable form free of charge and/or have it transferred to other controllers. To the extent that our processing is based on your prior consent, you have the right to withdraw such consent.
In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge and do not need to provide a reason.
To exercise your rights, please contact GEKCO BV, Biesdelle 58, 3980 Tessenderlo, hello@gwennyeeckels.com.
We treat your data as confidential information and will not transfer, rent or sell it to third parties.
For more information, please see our Privacy Policy.
Article 12: Use of cookies
Our Website uses cookies and similar technologies. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimize our Website. Without your prior consent, we only set the purely functional cookies that are necessary for our Website to work correctly. For all other cookies, we ask your permission first.
For an overview of all cookies our website places on your device, please see our Cookie Policy.
On your first visit to our website, you will be asked to accept our cookies. You can subsequently manage your choices at any time.
You can set your Internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently deleted from your hard drive. You can do this through the settings of your browser (via the help function). Keep in mind that certain graphics may not appear correctly, or that you may not be able to use certain applications.
Article 13: Impairment of validity – non-derogation
If any provision of these Terms is declared invalid, illegal or null and void, this shall in no way affect the validity, legality and applicability of the other provisions.
The omission at any time by In Belgium, as in the rest of the European Union, there is a right of withdrawal for consumers for online purchases. This right is established in the Code of Economic Law (Book VI – Market Practices and Consumer Protection). According to Article VI.53 of the Code of Economic Law, there are certain exceptions to this right of withdrawal. One of these exceptions concerns customized or personalized products. The law states that the right of withdrawal does not apply to contracts for the supply of goods made to the consumer’s specifications or clearly intended for a specific person. This means that if a product is specially made or personalized for the customer, the consumer cannot invoke the right of withdrawal to cancel the purchase or return the product. to enforce any of the rights enumerated in these Terms, or exercise any right hereunder, shall never be deemed a waiver of such provision and shall never affect the validity of such rights.
Article 14: Modification of conditions
These Conditions are supplemented by other conditions explicitly referred to, and the general conditions of sale of GEKCO BV. In case of contradiction, these Terms take precedence.
Article 15: Proof
The Customer accepts that electronic communications and backups may serve as evidence.
Article 16: Applicable law – disputes
Belgian law is applicable, with the exception of the provisions of international private law on applicable law.
The courts of the Consumer’s domicile have jurisdiction in the event of legal disputes. The Consumer can also turn to the ODR platform(http://ec.europa.eu/consumers/odr/).